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Frequently asked questions about our dating service, Russia, Ukraine, travel, visas, etc

Membership

Payment for services


You have to pay to open other members’ letters and for that you need to purchase credits (look further). If you order a phone call via our operator, you pay for that as well. As for such of our service like placing a profile, searching our database and viewing other members’ profiles, sending letters and smiles are completely free.


Credits


It is an easy way to purchase them online with a credit card (we accept Visa, MasterCard, American Express and Discovery). You log in to your profile, become our member and buy the credits needed. If you don’t want to use your credit card online, there are other options that are available.


Credit cost


It depends on the number of credits you buy:
100 credits or more: $1 for each credit
55-99 credits: $1.09 for each credit
20-54 credits: $2 for each credit


How much does it cost to open a letter from a lady?


It depends on many factors: - If the lady does not have Internet access at home and she use a computer at the agency, the cost will be raised; - If she doesn’t read and write in English and use a translator, the price will be accordingly higher; - the more men she is writing to, the more expensive her letters will be to read; in case she stops writing to one or more men, the price will go down.


Do you offer any discounts?

After opening 15 paid messages from a lady, you can request to have the price of her letters lowered to 5 credits. You are also entitled to this reduction if you have requested the lady's contact information using the expedite service. In case the lady's contact information does not include an email address, the price can be further reduced to 1 credit per letter; however, translation is not provided at this price. If you want to keep using our translation services, the price will have to stay at 5 credits per letter.


I would like to contact lady directly


Normally, that you may wish to get a lady’s direct contact details in order to correspond to her more privately, at first you need to fill out the form, if you haven’t done that before (for US citizens only), contact us and you receive the form and requisite instructions.


After that, there are two ways:


According to the first one you open 15 (fifteen) paid messages from the lady (the messages that you open before writing to a lady for the first time are free and are not counted). At this point you have the right to request lady’s contact information detailed (or your money back, if for some unlikely reason they cannot be provided). In order to fulfill it, just visit her profile and click the button which says "Send contact info request".
The other way is to pay a $50 fee, after that we contact the lady and ask her permission to send you her contact details, but in this case your won’t get back your money even if her permission is not given, so make sure you have her consent for certain. If you haven't opened at least one paid message from the woman, you cannot apply for this option. You are not allowed to exchange personal contact information through our messaging system, even if you have got 15 opened messages from a lady. If you want to exchange such information with a lady, you must contact us. We ask you not to send the lady any of your contact information in encoded form, because experience has shown that it does not work, and you only in vain will spend time.


What does the Requested Contacts page include?

The Requested Contacts Page contains the contact details that you have requested. Actually that it is updated no sooner than your contact info request has been processed.


What about friends list?

The members from your friends list have right to view your private photos, which are protected by your private password from everyone else.


If you want to be on a members’ friends list, you have to send them an invitation which those can accept. Friends list doesn’t include a list of people with whom a member is corresponding with. Being a "friend" means that if a member is on your friends list, you are automatically on theirs.


You should know that any member or even a visitor to the site can view the list of your "friends". It is just your personal choice how many friends you would like to have on your friends list. This list on members' profiles means different things to different people. Some of our members, who have a lot of friends, put on display their popularity in such a way. Others prefer to keep their relationships private. As for those having just one person as a friend, it means they are serious about them. In any case you should have your own opinion concerning a lady´s friends list. Than above popularity of the woman, i.e. the more quantity of people with which she corresponds, here concerns also quantity of votes and the average rating of photos, the above credit cost to open her letter.


Any time you can delete any "friend" from your list, just go into your profile, and then to "Communicator", choose "Friend members", check those you wish to delete and click "Delete from Friend List".


What is trust level?

The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.


I want to view lady’s private pictures


You cannot view the private pictures if you do not have the password which protects photos. In any case you should establish communication with that lady firstly. After that you can write to her and request the password.


I wish to hear lady’s voice by phone


You can do it through an interpreted phone call, which costs 1.8 credits per minute (1 credit if you don’t require translation).We should suit it in advance, because we need time to contact the woman’s local agency, or the lady herself, and make sure she will be available at the time you pointed. Please note that you both are not allowed to exchange by personal contact information during such phone calls. We can suggest you some advices how to set up your first phone call.


She doesn’t look like a scammer, does she?


As a rule most of the ladies on our website are represented by local dating agencies, where they contact our representatives in person. We watch over suspicious activity: if the woman in large quantities keeps up correspondence with a considerable quantity of men and uses certain words, and so on, it causes alarm, and we run a thorough check on the member who is under suspicion. Unfortunately, due to the large number of profiles, it is impossible to define whether this person is the swindler or not. We insist our members be constantly on their own guard and inform us if the matter takes other turn.


What is trust level?

The trust level is a credibility rating given to a female profile by our staff. A staff member can rate a profile on one or more of multiple scales: passport scans, live meeting, phone conversation, video, correspondence. Some are rated according to the staff member's own judgement (such as passport scans or phone calls), and others (like correspondence or meetings) according to the feedback we receive from our male members. Combined, these ratings make up the trust level. Each category carries different weight (e.g., feedback on a meeting is more important than the passport scan); the exact formula is complex and classified, so it cannot be used to artificially raise the trust level. A trust level of 100% means that we have received definitive proof that the woman behind the profile is a real person, and all her communications originate from herself. This doesn't mean, of course, that anyone with less than 100% is automatically fake or dishonest, although you should be wary of profiles with a trust level of 40% or less. Note that the absence of a trust level is not the same as a low trust level. A female profile doesn't have a trust level by default and may never get one, unless it gives us a reason to rate it.


Can I videochat with a lady?

Yes, you can book an interpreted videocall by email info@natashaclub.com or by phone (USA toll-free: 1-866-Y-SINGLE (1-866-974-6453), UK: +44 (0) 2071935504). This should be done at least 24 hours in advance. You don’t need any special software, except for the current version of Adobe Flash Player. The rate is 2.5 credits per minute. The minimum call duration is 10 minutes, which means that the system will charge your account for the first 10 minutes automatically when the session starts, so please make sure that you have sufficient credits on your account before joining the videochat. Please note that exchanging personal contact information during a videochat is not allowed.


Does this pretty woman want to marry me just for a leaving? Does she really want to share the life with me?


You see, it cannot be known for certain. We cannot know the true intentions of our members. Having corresponded with a lady some period of time, you will have a chance to meet her in person and should have a pretty good idea of what she is about. In order to get unconditional permanent residency in the US she has to stay married to a US citizen for 2 years plus processing time and you get about 3 years. Thus, there will pass a lot of time before she can leave and you will be able to distinguish her true intentions, whether she was fair with you.


And at least, could a person be so mercenary as to do this for a green card? It is possible, but in our experience most of the women coming here are honest and truly want to create a family. If her husband behaves her with respect, she will stay. However, some men are not able to behave with women in a proper manner and get what they deserve. According to the official statistics, divorces between international couples happen less often, than between the American.


My lady is much younger me – whether it normal?


If you are going to marry a woman from former Soviet Union, you should know the tendency which is opposite to the American stereotypes. It is a question of women who often prefer to marry older men. Of course, there are limits. If you are 40 and are looking for an 18-year-old bride, so it looks very strange, but 22-25 years old is ok. Every person has one’s own standards. As usual our ladies don’t mind a significant age difference. They usually pay attention to character and behaviour of the man, and also on his attitude to her.


What is your attitude to the IMBRA law?


Actually we are fully in compliant with IMBRA law. Having received your request we will send you the release that you may need for applying for her fiancée visa. We are not happy about this law as it puts a lot of unnecessary burden on us and our clients, and we want this law to be repealed it. But for today the reality is that it stands, the law is the law, so we are obliged to be law-obedient citizens.


Have any of your clients actually found a wife through your website?


There are such people who really have found each other thanks to the help of our company.


The toll-free number listed on your site is not working.


You cannot use the US toll-free numbers if you are outside the continental US. This includes our toll-free main and fax numbers. For example, some of our clients in Canada are able to call us on our toll-free number, but others can't. If there is such situation, please use our regular phone numbers or contact us through live chat free 24 hours a day.


I need your mailing address


Here is our mailing address and other updated contact information. You can direct all correspondence to this address, including payments, orders, and inquiries.


I haven't received a response to my e-mail inquiry.


It may happen because your email provider has blocked the delivery of our email to you, because of its anti-spam policies. It’s a pity, but many email providers are blocking a lot of email messages, because they suspect them to be SPAM. While the spam has captivated the Internet, email providers do their best to protect their users from huge amounts of unnecessary emails. Contact us by phone or online chat and we will help you. If you haven't received a response to your question via email, fist thing to do would be to check your "Bulk mail", "Junk mail" or similar folder. If it's there, please click "It's not spam" or similar button in your email program. If you don't see our message in your "Bulk mail", "Junk mail" or similar folder and you use Hotmail or AOL, please, follow these instructions to unblock us.


I’ve sent some letters to your ladies and any of them has not answered me


At first, login to your account and check your messages. The ladies’ messages are possibly stored in your account. However, you should receive information from us about every message received. If you are not receiving them, please make sure you are receiving emails from us. If there are still no messages in your Inbox, make sure that you have a picture in your profile, and this photo is showed in proper manner. It is obvious that profiles without photos will not have a success. Let us know if you still get no response to more than 3 messages. We will try to find out what's going on and the problem will be solved.


I can not send a message. The system says I have unopened mail from this member.


In order to protect the privacy of our members our system does not allow users to send a message to a member from whom you have 2 or more unopened messages. At first you need to go back to your Communicator and open mail from her. Then you can send her a message. If you have those unopened messages accidentally deleted, please contact the administrator


Why was my profile rejected?


If your profile was rejected, it must have violated some of our rules or at least seemed suspicious to our moderators. There are several things you can do to ensure your profile is not rejected next time:


Load your photo. The picture must include your face clearly visible. You are not allowed to place photos with nudity and private contact information;


May be your description is not so long, as it must be. A profile without description will be rejected; Place your private contact information, such as e-mail, phone number only in the fields specially appointed for this purpose; Place your phone number.


I would like to know a little more about your company.


Please visit this page.


Travelling


How much time should I spend to get a visa to Russia?


At first check your passport and if it is valid for least six months after the date of your trip, we will fax you the visa support documents within 1-2 business days. Then you go to the consulate to apply for the visa. As usual visa processing to Russia takes about 2 weeks, but if you wish to receive it faster, in this case you should pay extra money to have it ready even the same business day. Add the time for mailing the documents to the Consulate and back. They accept express delivery, and can send you the documents back the same way if you provide a prepaid waybill. After that you go to a Russian Consulate in New York, San Francisco or Seattle and get the visa the same day. It will cost around $300.


How much safely is it in Russia?


You will never find yourself in dangerous situation if you know the place to go and what to do. If you avoid strange acquaintances and unsafe neighborhoods, don't show your cash and follow the basic safety rules, so be assured, that everything will be as it should be. Ask the woman who has invited you, to meet you at the airport and she will be glad to show you all around.


Is it possible to bring my laptop to Russia? Does it need an adaptor?


It is possible. The customs does not restrict foreigners in bringing their personal laptops across the Russian border. But you may need a simple adaptor. The matter is standard voltage in Russia and all other European countries are 220 volts and in USA it is 110. So you will need an adaptor that changes voltage for electric appliances other than a laptop. Laptops do not need a transformer, because their chargers normally take in any voltage from 110 volts to 250 volts. The acceptable voltage ("AC in") should be printed directly on the charger. Even if your laptop can take 220 volts, the simple adapter all the same is required. The reason is that the Russian electrical outlet has 2 round holes, while the American plug has 2 flat prongs. You will not insert one into another. So you need to buy a simple adapter that has 2 holes for flat American prongs, and 2 round prongs on the other end, to plug into the Russian outlet. Network and phone connectors are the same as in US. All of this applies to all other countries.


Internet access in Russia


For today not only but expensive hotels of all ranks may have Internet access. You can learn this information from the hotel manager. Unfortunately, neither Russia nor any other countries of former Soviet Union has a nation-wide dial-up Internet provider, like AOL in the USA. So you have to find a local provider in the city where you are staying. Again, the hotel personally could help you locate one. You can also find one on the Internet before your trip. You should be prepared to pay your Internet access in cash, because local providers normally do not accept credit cards. The prices are usually $.50-$1.00 per hour. If you don’t mind using a public computer, there are a lot of Internet cafes in every city. Just ask the hotel personnel or a taxi driver. The price is usually about $1 per hour. And you can take your laptop to the nearest Internet cafe and ask the staff to connect it to the Internet.


Will my electronic devices work in Russia?


They will work providing you have an AC adapter. Standard voltage in Russia and all other European countries is 220, as for USA it is 110 volts. You will need an adaptor for electric devices that changes voltage other than a laptop. Contact us if you need to purchase one.


Will my cell phone work in Russia?


Actually it depends on your provider. All European providers use the GSM standard, so if you are from a European country, your phone will work fine in Russia. You are likely to be charged premium roaming charges, so at first you must check with your provider. They may have a calling plan that covers Russia so you won't incur roaming charges.


In Russia the most widely used frequency is GSM 1800. Most GSM phones offered on the US market can operate on this frequency. To get a signal in these locations, you should have a phone that can work on this frequency. Consult your cell phone manual or call your service provider to find out what frequencies your phone can operate on.


The easiest way would be to buy a cell phone in Russia, but prepare to spend about $150 even on a basic one. What you can do instead is buy a SIM card in Russia and insert it into your US phone. The SIM card comes with a new Russian cell phone number. SIM cards are sold nearly at every store and cost about $5. To use a Russian SIM card you have to "unlock" the phone. You can find such a service locally (usually in cell phone repair shops) or just type "unlock phone" on eBay.


Local calls are 5 to 15 cents a minute, long distance calls are 15-80 cents a minute. International calls can be as high as $3 per minute. Calls made from 9 PM to 6 AM are about twice cheaper than daytime calls. You can prepay any amount at any wireless store or any bank. There are also special machines in most supermarkets which accept payments for cellular service. They have an English interface as well.


There are a few cellular service providers on the Russian market, and if we absolutely must recommend one to a foreign traveler, we’d go with "MTS". It's not the cheapest one, but has the best coverage and has wireless stores everywhere. Plus, it also operates in Ukraine and other CIS countries.


How can I call to Russia, Ukraine, Belarus and other countries of the former USSR? Costs


There are two ways and which is the best you must choose


You can always call our bi-lingual operator/interpreter toll-free 1-866-974-6453 1-866-974-6453 and ask her to dial the number for you. She will stay online and will interpret your conversation real time.


If you are in the US you dial 011; next the country code, then the area code and phone number. The country code for Russia is 7, for Ukraine it is 380, for Belarus it is 375. If you dial directly from your home or work phone without using a calling card, or signing up for a special international call discount program with your long distance provider, the cost may be very high ($2 per minute or even higher).


I worry about the weather


Russia includes big areas and it's impossible to place climate description in a full size. But in general, the climate of the central parts of Russia, to where the most of our clients travel, is temperate, as well as in Ukraine, and is a little bit the same like in the American Midwest, only a bit colder but less windy.


Visas and Immigration


Do I need a visa to go to Russia, and can you help me get it?


Yes, you do need a visa in order to enter the Russia if you are a US citizen. You need a separate visa for Belarus. We can send you the official invitation that you need in order to be issued a visa to Russia. We do not currently provide invitations to other countries. You will then send this invitation, with your passport, consulate fee, and 2 passport-sized photos to the Russian Consulate in your country which has jurisdiction over your region. US citizens can enter and stay in the Ukraine for up to 90 days without a visa if they have a valid passport. 


Can I account on the help to bring my bride to my home country?


If you are in the US and are the client of our agency, we can help you with some general advices on visas, procedures, forms, etc. We do the best to point you in the right direction. Note that we don't have an attorney on staff, and your particular situation may require one. If you need an attorney, we will find for you a good expert in the Immigration.


I want to bring my lady here. Can I have your help?

Here are the prices and visa kits are for the US only. The immigration laws are similar in other Western countries, so if you live outside the US, you can use this information as a guideline.


We call for your prudence never send money to people you have never met personally. You should always exercise common sense before you trust them with your savings. Internet scams are the real pictures of these days, including different visa and ticket scenarios. A lady may claim that she cannot get visa or plane ticket and go to you until you send her or some middleman, for example, to the travel agency a definite amount (usually 2-4 thousand dollars is asked). We can daringly assert that all these claims are a lie.


If your lady asks for money under any pretext, please contact us for advice before to undertake something.


Usually you do not have a real chance to bring a woman to your country until you have met her personally. Most likely she won’t be able to get a "tourist" or "guest" visa to the US. The best way to proceed is to apply for her "K" (fiancée) visa, and in order to get this type of visa, the immigration law requires that you have met your lady in person. You should prove it and in this case the pictures with both of you together, tickets and so on are the best proofs. We guess the best place to meet her in person her home country. Some of our clients choose to meet ladies in a third country, like Cyprus, or the Dominican Republic, where Russian citizens do not need a visa. It is acceptable from the Immigration law standpoint, but it makes you vulnerable to possible scams, as you will possibly pay for her ticket or send her money in advance.


After meeting her in person, you need to file a petition with the USCIS. Please, contact us and we help you with a fiancée visa kit. The kit contains all the necessary forms and instructions. You need to file the included petition with the USCIS office having jurisdiction over your state. Processing times vary from state to state, but on average it takes about 6 months for the USCIS to approve it. The fee as of this writing is $455. After you have it approved, you send it to your lady and she delivers it to the US Consulate in her home country and applies for obtaining a visa. Add the USCIS fee, postage, visa processing fee and total sum for that makes about $650. Actually "K" visas are usually given without a problem, providing that the documents are filed in a proper way, she does not have problem with police and neither of you has violated any Immigration law provisions in the past, such as overstayed a prior "K" visa. If one of you has already applied for a "K" visa in the past, it may also be a reason to deny the application.


Most possibly she will not have money needed to buy her plane ticket to the US, so you will need to pay for that. You do not have to travel to her country again to accompany her, but it would be good of you to afford it. One way ticket cost makes approximately $600-$900. If you decide to accompany her, your two-way airfare may fluctuate between $800 and $1600, depending on the season and period of time when you buy a ticket beforehand.


Having arrived she can stay in the US for 90 days in the "fiancée" status. By the end of that time you either get legally married, or she has to go back to her home country. Neither you nor her are obligated to get married, but you may bear financial responsibility for her return ticket if your relations do not have happy end.


If you are getting married, you must apply for a permanent resident status for her. There is a special form for that, and an application fee. When you get to that point, you can give us a call. It may cost approximately $1000 in fees and required medical tests, if you fill out the forms by yourself.


Actually you should not have any problems with most of the immigration forms, but some matters may require the assistance of an immigration attorney. While our company does not have its own immigration attorney, we can recommend a good one.


How long does it take for a Russian or Ukrainian woman to obtain US visa?


As usual this process takes place within 2 weeks from the time she applies at the US Consulate in her home country provided that there are no complications arisen. That does not include filing your petition.


Is the money a good help to speed things up?


It’s possible if you are a US citizen applying for a Russian visa. As a fact US Consulates do not offer expedited service, and the time you are waiting while processing the papers is the same for everybody.


Should I marry the woman on her native land or bring her to my home country?


You are recommended to bring your bride to your home country on a K (fiancée) visa and then marry her there. This way, while she is waiting for her permanent residency papers, she is staying with you. If you get officially married in Russia or Ukraine, she will have to wait for the definite papers in her country. You should think well, because in this case the process is lengthy and may take as long as 6 or more months. So, which way is the best for you, it’s only your own decision.

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